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36,24 EUR*
Details Providing Quality In The Public Sector: A Practical Approach to Improving Public Services (Public Policy and Management)

This book argues that if public services are to be 'reformed' or 'improved', achieving the best possible quality of service is essential. It starts from the premise that citizens and users are the key 'stakeholders'. They need to be consulted and ...

29,90 EUR*
Details How to Be a Superpower: The Public Intellectual Debate on the Global Role of the United States after September 11

How To Be a Superpower is a unique and insightful book that explores the role and self-perception of public intellectuals in 21st-century America. The book evaluates a series of interviews Tobias Endler conducted with the most prominent 'professional ...

43,49 EUR*
Details Mental Health and Crime (Contemporary Issues in Public Policy)

Does mental disorder cause crime? Does crime cause mental disorder? And if either of these could be proved to be true what consequences should stem for those who find themselves deemed mentally disordered offenders? Mental Health and Crime examines ...

70,72 EUR*
Details Improving Public Sector Productivity: Concepts and Practice

Improving Public Sector Productivity This volume shows how public agencies can be made more efficient and humane, providing practical guidance to enhance both service quality and client satisfaction at local, state and national levels. Examples focus ...